Your Guarantee

Quality Workmanship

We guarantee that your project will be finished to the best standards. All of our work is supervised by a fully qualified and experienced builder. Further, we will not use any subcontractors on your project who are not trade qualified and registered where necessary.

At each stage in your project our comprehensive checklists ensure nothing is left to chance, including the work of our subcontractors.

We use only quality materials that are fit for purpose and without defect.

In the unlikely event that there should be a fault with the quality of workmanship we guarantee to take all possible steps to remedy.


Communication

We understand everyone is unique, so we tailor our service to suit you. Before your project starts we consult with you about your preferred method of contact and the level of input you would like on decisions during the project and from there agree on the best procedure.

We do not make assumptions for you, we will contact you before any important decisions are made and discuss options so you are able to choose the best for you.

Should there be a need to make changes to an agreed schedule of work we guarantee to document this clearly and seek your approval before incurring any additional expense.


Listen

We guarantee to document and provide you with a copy of the key information of your project to ensure your needs are met first time.

We will listen to any concerns you may have and respond with appropriate solutions.

Should you feel at any time that you are not being heard clearly we guarantee to make every effort to understand your perspective.


Respect

We guarantee to respect you.

We value relationships with our clients and see the best way to work together is as a team.

We guarantee to respect your space. We treat your project as if it were our own. We use protection on finished surfaces and will keep the site clean, safe and secure, ensuring the protection of you and your family. This is especially important in renovation situations.

Should you have any particular concerns we will look at strategies to reduce the impact of these.


Detailed Proposal

Your Wilson Builders Project Proposal is guaranteed to be comprehensive. It will cover all the details as discussed and will be clear on what is and is not included - no hidden extras. We want to deliver you a fair and valuable service.